Lowes Foods of Mount Pleasant

I used to love this store, but something is wrong of late. No one working checkout so you have no choice but to self-checkout even if you have 30 items. At these prices, it’s not unreasonable to expect someone to scan and bag your groceries. But most egregious is the drastic decline in the quality of the meat. Last time I was in there, I couldn’t even find a USDA Choice steak…the best they had was Select…and if I want that I’ll go to Food Lion. I’m .rating 3 stars because of what this store used to be…today, unfortunately, it probably deserves 2. I hope someone in Lowe’s management sees this and can turn this place around.

Welcome to Mt. Pleasant!! It is their grand opening and only time will tell what the future will bring but so far so good! They have a huge selection on about everything you would need. Produce, baked goods, sausage station, large deli and a beer den just for starters. There are a lot of unique items as well such as you can buy mixed vegetables like squash, onions, and peppers chopped up by the pound. Just make sure you get their rewards card because it does make a huge difference in what you will pay. My wife and I were very pleased with everything, especially the prices, and will certainly be back. I do feel sorry for Harris Teeter as they will feel the hit from a much cleaner and well stocked grocery store across the street.

WAS by far my favorite store not anymore which is unfortunate as i truly enjoyes shopping in this store and being originally from NC was so excited when they came to Mount Pleasant. I likely won't be back after an extremely rude customer service manager cursed me out and flipped me off continuing to do so behind my back as I left the store. I filled out a feedback request on their website requesting a phone call but as of yet have not received one so now here we are, a Google review it is. This Manager’s behavior towards me was her response to feedback i was sharing about my experience this visit. I had let her know she was visibly aggravated with me and rolling her eyes at me for my wanting to get a copy of my receipt when their self check out receipts were not printing. I had asked the self checkout lead cashier for a copy of my receipt because it printed with no ink and i needed a copy. So she took me over to the customer service counter and said the CSM would be right with me. When the CSM came over and i showed her my receipt she responded with yes the register tape isn't printing right now, so I asked "can i not get a copy printed?" That's when it went downhill from there. Not an I'm sorry, which is fine I suppose but no customer service interaction at all just an expressionless and completely dismissive face and not a word spoken to me as she takes my receipt walks over to self check out (i follow) and she shows the cashier what to do. I'm standing there awkwardly holding up all the other shoppers in the line. And she asks the cashier to look thru my bags to see what i had bought. Then says "oh, she got a big order". I apologized and told them the self check out was the only line open other than the one lane which was backed up ( which by the way I didn't even have a big order at all fit into a Lowe's Foods reusable grocery bag other than 2 soda 2 liters and a case of water). I told her i felt she was being rude to me and she said "no I am not, I didn't do anything. Sorry you feel that way. I have 10 other things going on and didn't even have to help you I am helping the cashier." I asked to speak to the store Manager and with a grin on her face she said she was the manager and then laughed at me. I asked if she was the actual store Manager she said no. I asked for his the Manager’s name and number and she said it's on the receipt call him I don't care. Lowes Foods if this is the type of subpar customer service and customer shopping experience you are wanting to tarnish your brand and image with by hiring employees who clearly lack genuine customer service skills not to mention integrity then you have successfully done so. I'm not sure "we care" is true since no one has bothered to call me to discuss, which is what I was hoping for since I really hoped a care would be given. As someone who enjoys shopping in your store several times a week and spends hundreds upon hundreds of dollars at this location it's really disappointing.